Vice President of Customer Success
Creator of Retainer Signing via Chat | Creator of Blazeo Voice
RaeAnn Daly is the Vice President of Customer Success at Blazeo, a one-stop shop for live chat, call center, CRM, and conversion solutions. She understands that managing multiple vendors for intake, conversion, and client engagement can be overwhelming and inefficient. That’s why Blazeo provides a fully integrated, tailored solution—allowing firms to work with one trusted partner that aligns with their goals and ensures every lead is handled with care. RaeAnn has dedicated her career to helping law firms streamline intake, increase conversions, and build stronger client relationships through personalized engagement and top-tier service.
RaeAnn’s career started in personal injury law, working in both small and large firm environments. She played a key role in taking a startup firm from its early days to becoming one of the nation’s leading personal injury firms, growing its second and third locations, refining intake operations, and leading mass tort efforts. She saw firsthand how the right mix of efficiency, compassion, and human connection could transform a firm’s ability to convert and retain clients. That passion for innovation led her to Blazeo, where she built Retainer Signing via Chat from the ground up—taking it from concept to launch in three months. This platform has now facilitated billions in case value for law firms. Her entrepreneurial drive continued with the creation of Blazeo Voice, a full-service, US-based legal call center, which she developed and launched in just four months. Both products now serve hundreds of firms nationwide, ensuring that clients receive an immediate, human connection from the first touchpoint.
At Blazeo, RaeAnn has been instrumental in shaping the company’s evolution, helping rebrand it from a live chat provider to a full-fledged conversion partner. She believes success comes from embracing new ideas, taking risks, and continuously learning and improving. Her fearless approach has empowered firms to say “Yes, we can help” with confidence and empathy, ensuring that no potential client feels lost or uncertain. She remains committed to providing the tools, strategy, and unwavering support law firms need to grow, serve more people, and ultimately change more lives.